Need help or advice email
or call our sales team +44 1223 208261

0

NO ITEMS added yet...

Frequently Asked Questions

Good to know...

We have put together a list of the most commonly asked questions but we cannot guarantee we have captured everything! Please pick up the phone if we have not answered your question below and we will endeavour to help you.

General

  • Can anyone purchase from Monkfield Nutrition?

    Monkfield Nutrition supply to the Trade only but if you contact our office they will be able to advise your nearest stockist.

  • What are Monkfield Nutrition's Opening Hours?

    9am to 5pm, Monday to Friday.

  • I have a business that sells Reptile and/or Aquatic Products, what do I need to do to become a trade customer?

    Contact us at sales@monkfieldnutrition.co.uk with your name, address, contact email and telephone numbers and pet shop licence number. A member of our sales team will make contact with you within 48 hours to discuss your requirements.

  • What other business' do you supply apart from shops?

    We supply a wide range of business including garden centres, schools, universities, zoos, wildlife centres and many more. Contact us at sales@monkfieldnutrition.co.uk with your name, address, contact email and telephone numbers and a member of our sales team will make contact with you within 48 hours to discuss your requirements.

  • Is there a minimum amount I can order?

    There is no minimum order requirement but delivery charges are calculated on order weight, starting at £3.26. For details of all our delivery charges please click here.

  • Can Monkfield Nutrition offer me any advice on expanding my existing range/refitting my shop?

    Yes, we are always happy to talk through any plans you may have. We can recommend which products to range based on our experience and we also offer a bespoke vivarium making service so that you can maximise the space available in your shop. Please email sales@monkfieldnutrition.co.uk and we will arrange a convenient time to call you back.

  • I am having problems viewing the website on my mobile device?

    Due to a technical problem our new site does not display correctly on mobile phones, we are working hard to fix this.

  • Ordering Online

  • I have not got time to imput all of my regular orders?

    We can help by importing your last order into your favourites folder, this can easily be added to your basket. Please contact the office and we will do this for you.

  • Can I save a list of items I frequently order?

    Yes. You must be logged in to your account. Click on the heart symbol for the product you wish to save and you will be redirected to 'My Favourites' in your account. You will be prompted to set up a folder where the product will be saved. Any amount of folders can be set up eg, Live Food, Customer Orders, Weekly Orders, Monthly Orders...

  • I can't remember my login details, what should I do?

    Click here to visit the password reset page, enter your e-mail address and your details will be reset and e-mailed to you.

  • I haven't received any login details, what should I do?

    Please check your junk folders incase the message has been rerouted and if not please phone the office on 01223 208261 or email sales@monkfieldnutrition.co.uk and we will be able to assist you.

  • I have just changed my email address what do I need to do?

    You can either phone the office on 01223 208261 or alternatively you can email sales@monkfieldnutrition.co.uk with your updated details.

  • I have placed an order online should I have received a confirmation email?

    Yes all orders placed online will receive an order confirmation. If you have not received this, please check your junk folders incase it has been rerouted.

Ordering

  • What is the latest time I can place an order?

    All orders for delivery the next working day need to be with us by 12 noon. Any additions to existing orders need to be with us by 2pm. The only exception to this is on a Thursday when we take orders up to 2pm as Friday orders are sent at the customers own risk with a surcharge applicable.

  • Can I arrange a collection?

    Collections can be made by prior arrangement only. Orders should be placed the day before the collection date and an am or pm pick up requested.

  • I’m not happy with my order, what do I do?

    We are sorry to hear that. We make every effort to ensure that orders arrive correct and in good condition but mistakes sometime happen.Please call the office on 01223 208261 to discuss this in more detail with a member of staff.

Deliveries

  • Can you despatch animals in cold weather?

    Yes we can. All animals are delivered via our own heated vans.

  • How will my order be delivered?

    We always select the most appropriate and cost-effective method of despatch, depending on the order. We aim to deliver to most of our customers using our own extensive fleet of delivery vans but if this is not possible orders will be despatched by courier or first class post. Please note if your order contains frozen items this will either be delivered via our own delivery vans or on a before 12 courier service.

  • Do you ship outside the UK?

    We do not recommend shipping Live or Frozen food outside of the U.K.

  • Do you ship to Southern Ireland?

    Yes, we can deliver to the majority of Southern Ireland on our own vans or via our regional partners.

  • Which postcodes are classed as Scottish Highlands and Islands?

    Scottish Highlands and Islands refers to destinations in the following postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50,HS1-9, IV40-51, IV55-56,KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 and ZE1-3.

  • How can I check my delivery status?

    Please contact the sales office who will be able to advise you or alternatively check the website if you are registered online.

Animals

  • Do you require a license to sell exotic pets?

    Anyone selling vertebrate pets to the general public are required to have a Pet Shop License issued by their local authority. It is an offense to sell them without this.

  • How do you guarantee healthy animals?

    We supply mostly captive bred animals sourced from breeders in the UK, EU or USA. All animals are held in our purpose built facility and inspected prior to despatch to ensure they are healthy.

  • Do you sell wild caught animals?

    The majority of animals we sell are Captive Bred however we do sell some wild caught animals, providing their origination is from a sustainable source.

  • How do you package your animals?

    Live animals are carefully packed using methods appropriate to the species. Following this, they are packed inside sturdy outer containers for maximum protection. Please note we only deliver animals via our own vans. Please speak to a member of staff in the office to see when we are in your area.

  • Do you have any top tips for feeding my Royal Python?

    Royal Pythons can be difficult feeders. We have put together a short video of our top tips - click here to view this.

  • I would like to offer my customer a caresheet with the reptile he has just purchased, do you have any?

    We currently have some care sheets that you can download from the information page on our website but please bear with us and keep checking back as we are continually adding new ones!

Live And Frozen Food

  • I don’t know which type of live food to choose?

    This will depend on what type of reptile you have. We stock a wide variety of livefoods and one of our sales team will be happy to advise you accordingly.

  • How do I ensure that my livefood stay healthy?

    If you refer to our product pages on the website, we offer advice on how best to look after each type of livefood.

  • What shall I do with my livefood in cold weather?

    Click here to download our fact sheet on how best to deal with livefood in cold weather.

  • How do I know what size of mouse to feed my snake?

    As a general rule the feed being offered to a corn snake should be no wider than one and half times the width of the widest part of the snake.